INTRODUCTION
A one-day Seminar that enhances the knowledge to deal with
delinquent accounts for consumer and corporate entities.
OBJECTIVES
Collections Management
Series
1. Gain
understanding in how customers react to payment and debt collections
2. Understand the
mindsets of business debtors and their strategies to avoid payments
3. Learn the causes
of payment avoidance and the under laying issues and overcome them
4. Learn to work
within credit and collections legal frame to increase your success rate
of accounts receivables
COURSE OUTLINE
In times of economic crisis, the understanding of the
psychology of business debtors is utmost important for all that are
involved in business operations. Accounts Receivables management is an
ART and a SCIENCE. Textbooks do not teach you and businesses fail
because of the lack of understanding receivables risk.
Be it Management, Finance, Sales, Marketing and Operations the need to
really know your customers goes beyond after sales services; more
importantly, in today's business environment, the processes of knowing
how to manage collections to increase cash flow for business
sustainability and profitability is more critical than ever before.
Learn how your customers (and debtors) react to your credit policies,
payment methodologies, collections actions and legal methods for better
business management.
Key Program outline:
- What causes bad debts and who are responsible?
- How customers really manage you to avoid paying you?
- How to manage them and gain a winning platform?
- The reactions of legal actions on bad debt customers
- The common pitfalls in AR management and how to avoid them
- The Credit-centric ways to ensure your future sales are protected
from bad debts and write-offs.
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